Member refers to the holder of any active ongoing package offered by Believe in Beautiful Membership Club.

You or your is a reference to the member whose name the Believe in Beautiful Membership package is held in.

Membership refers to the commitment of an individual to pay for a selection of services offered by the Believe in Beautiful Membership Club within an agreed duration of time.

Appointments and bookings are an agreed time and date between both the membership holder and Believe in Beautiful Membership Club at which the requested service will be delivered.

LED is a 30 or 60 minute facial treatment.

Microdermabrasion Facial is a 30 or 60 minute facial treatment.

Professional Peel is a 30 or 60 minute facial treatment.

Brazilian Wax is the Believe in Beautiful signature Brazilian Wax.

Products are any retail items in the clinic including ASI – Australian Skin Institute Skincare

Your Beauty Club Membership term commences on the billing date chosen when you purchase your membership and continues strictly for the number of months that you have purchased your membership.

You cannot transfer your membership to any other person or allow any other person to use part of your membership at any time.

While we will make every reasonable effort to accommodate your desired booking time we cannot and do not guarantee that a particular booking time will be available unless it is booked in advance.

If you cancel your appointment without giving us 24 hours notice we will charge you a fee of 100% of that service credit

If you ‘no show’ or do not attend your appointment time that you have booked without prior notice you will be debited 100% of that service credit.

Monthly payments are debited directly from the chosen payment method from the billing date chosen at the time of signup.

All payments will be debited via your method of payment monthly in advance.
Monthly means 4 weeks.

It is your responsibility to ensure that there are sufficient clear funds available in your account or credit on your credit card to allow monthly debit payments to be made.

Please note that extra services will require an extra fee.

Membership credits do not rollover.

Membership benefits do not continue after membership has expired.

Pre-paid and secure gift cards are strictly not accepted as a payment method for memberships.

The Glow-getter Contactless LED Memberships credit a maximum of 12, 20-minute treatments per month.

Upgrade & Downgrade Policy

You may upgrade your membership type to a higher monthly fee membership or a longer term duration membership, if available.

Believe in Beautiful does not offer membership downgrades.

Cancellation & Freeze Policy

You can cancel on notice of 30 days if you relocate more than 15 km away from any clinic and give proof of the relocation.

You can cancel for your convenience when you pay a Cancellation Fee which is 50% of the balance due for the remaining term.

Believe in Beautiful has the authorisation to debit cancellation fees from your chosen method of payment.

You cannot hold or freeze your membership for any reason.

Skin Club Terms

By signing up to a Skin Club offered by Believe in Beautiful (BiB, we, us or our), you agree to these terms and conditions (Terms).

Your Skin Club

• Your skin club (Skin Club) includes the treatments, inclusions, benefits, pricing and other features stated or confirmed at the time you sign up, as updated from time to time in accordance with these Terms (Plan Details).
• Each Skin Club includes one eligible treatment per month, based on the Skin Club selected by you (Eligible Treatment).
• Your Eligible Treatment, and any other treatments, inclusions or benefits available under your Skin Club, are subject to appointment availability, therapist recommendation, clinical suitability, product availability, equipment availability and BiB’s operational requirements.
• The treatment options, inclusions, benefits, names, pricing and structure of Skin Clubs may differ between Skin Clubs and may change over time in accordance with these Terms.

Minimum term and ongoing membership

• Each Skin Club has an initial minimum commitment period of 6 months from the date your Skin Club starts (Minimum Term).
• After the Minimum Term, your Skin Club continues on a monthly basis unless cancelled in accordance with these Terms.
• You may cancel your Skin Club after the Minimum Term by giving BiB at least 30 days’ written notice (Cancellation Notice).

Monthly inclusions

• Your Eligible Treatment must be used within the relevant monthly billing period (Relevant Month).
• If you do not use your Eligible Treatment within the Relevant Month, it is forfeited.
• Unused Eligible Treatments do not roll over, accrue, transfer, convert to credit or become refundable, unless BiB approves otherwise.
• Skin Club inclusions and benefits are personal to you. They cannot be transferred, shared, assigned, exchanged for cash or redeemed as credit, except for any bring-a-friend benefit or other transferable benefit expressly included in your Plan Details or approved by BiB.

Treatment selection and suitability

• Your Skin Club may include access to a category or range of treatment options, rather than every treatment option in that category or range.
• You will not necessarily receive every listed or available treatment option in one appointment.
• The specific treatment performed at each appointment will be selected or recommended by the treating therapist, having regard to your skin needs, treatment goals, clinical suitability and any contraindications.
• BiB may refuse, modify, delay or substitute a treatment where BiB considers that the requested treatment is unsuitable, unavailable or should not be performed on the day.
• You must provide accurate and complete information about your medical history, medications, allergies, skin conditions, recent treatments and any other matter that may affect treatment suitability.

Appointments, cancellations and no-shows

• Skin Club appointments are subject to therapist and clinic availability.
• You are encouraged to book appointments in advance to secure your preferred time.
• Skin Club appointments must be cancelled or rescheduled with at least 24 hours’ notice.
• If you cancel or reschedule a Skin Club appointment with less than 24 hours’ notice, or you do not attend your appointment, BiB may treat your Eligible Treatment for that Relevant Month as used and forfeited.
• This means you may not be entitled to a replacement treatment for that Relevant Month, unless BiB approves otherwise.

Payments and failed payments

• Skin Clubs are billed monthly using your nominated payment method.
• You are responsible for ensuring that your payment details are valid and that sufficient funds are available on the scheduled billing date.
• If a payment fails, BiB may contact you and give you an opportunity to update your payment method or otherwise resolve the failed payment.
• A late payment fee of $10 may be charged if the failed payment is not resolved within 7 business days after the failed payment date.
• BiB may waive the late payment fee at its discretion, including where the failed payment is resolved promptly or there are reasonable circumstances.
• Skin Club treatments, product discounts and other benefits may be paused or suspended while any payment is overdue.
• Any overdue Skin Club fees remain payable, even if Skin Club treatments or benefits are paused, suspended or cancelled.
• If payment remains outstanding after reasonable follow-up, BiB may suspend or cancel your Skin Club.

Early cancellation

• If you cancel your Skin Club before the end of the Minimum Term, you must pay an early cancellation fee equal to 50% of the remaining unpaid Skin Club fees for the balance of the Minimum Term (Early Cancellation Fee).
• BiB may waive or reduce the Early Cancellation Fee where BiB considers there are exceptional circumstances, including medical reasons, significant personal hardship or other exceptional personal circumstances.
• Any unused Eligible Treatments are forfeited when your Skin Club ends, unless BiB approves otherwise.
• Cancellation does not affect any amounts already due and payable.

Pauses, upgrades and downgrades

• BiB may approve a pause to your Skin Club in limited circumstances, including medical reasons, extended travel or exceptional personal circumstances.
• A pause does not remove, waive or shorten the Minimum Term.
• If BiB approves a pause during the Minimum Term, the Minimum Term may be extended by the length of the approved pause.
• Upgrade and downgrade rules apply as stated in your Plan Details, as notified by BiB from time to time, or as otherwise approved by BiB.
• BiB may require any upgrade, downgrade or other plan change to take effect from your next billing date, unless BiB agrees otherwise.

Product discounts and other benefits

• Product discounts and other Skin Club benefits apply only while your Skin Club is active and payments are up to date.
• Product discounts apply only to eligible products determined by BiB from time to time.
• Product discounts and Skin Club benefits cannot be transferred, exchanged for cash or redeemed as credit.
• Skin Clubs cannot be combined with other promotions, discounts, loyalty points, rebooking credits, gift cards, vouchers, packages, programs, plans or memberships unless BiB expressly states or approves otherwise.
• Skin Club fees cannot be paid using loyalty points, rebooking credits, gift cards, vouchers or other promotional credits unless BiB approves otherwise.

Changes to Skin Clubs

• BiB may update, replace, rename, restructure, withdraw or vary Skin Clubs from time to time, including their pricing, inclusions, treatment options, benefits, eligibility rules and these Terms.
• If a change materially affects your active Skin Club, BiB will provide reasonable notice before the change takes effect.
• If you are within your Minimum Term, BiB may either:

(a) honour your existing Plan Details until the end of your Minimum Term; or

(b) offer you the option to accept the updated Skin Club, pricing, inclusions or Terms.

• After the Minimum Term, updated pricing, inclusions, treatment options, benefits and Terms may apply on reasonable notice.
• Treatment options and benefits may also change at any time due to clinical suitability, therapist recommendation, product availability, supplier changes, equipment availability, safety requirements or operational requirements.

Existing memberships and plan changes

• If you joined a previous membership, package or program before the launch of a new Skin Club structure, BiB may continue to honour that arrangement under its existing terms until it is cancelled, expires, changes or is migrated to a new Skin Club.
• BiB may invite you to move to a new or updated Skin Club.
• If you agree to move to a new or updated Skin Club, the new pricing, inclusions, Minimum Term, Plan Details and Terms will apply from the agreed changeover date.

Management discretion

• BiB may approve exceptions to these Terms in limited circumstances, including medical reasons, significant personal hardship or other exceptional situations.
• Any exception must be approved by BiB management.
• An exception granted on one occasion does not require BiB to grant the same or a similar exception in the future.

Consumer law

• Nothing in these Terms limits, excludes or modifies any rights you may have under the Australian Consumer Law or any other applicable law that cannot lawfully be limited, excluded or modified.

General

• These Terms apply together with your Plan Details, BiB’s clinic policies, treatment consent forms and any treatment-specific instructions provided to you.
• If there is any inconsistency between these Terms and a promotional statement, these Terms apply unless BiB expressly states otherwise.
• BiB’s failure to enforce a right under these Terms does not waive that right.
• If any part of these Terms is invalid or unenforceable, the remaining parts continue to apply.

Beauty Pass Terms & Conditions 

Your Beauty Pass

Your Beauty Pass includes the payment amount, monthly beauty value and benefits confirmed when you sign up.

Beauty Pass is initially available at Believe in Beautiful Cannon Hill only.

Your Beauty Pass is personal to you and cannot be transferred, shared or exchanged for cash or credit.

Beauty Pass Options

• Essential: Pay $75 every 30 days and receive $90 in Beauty Pass value.
• Maintenance: Pay $99 every 30 days and receive $125 in Beauty Pass value.
• Complete: Pay $149 every 30 days and receive $200 in Beauty Pass value.

Minimum Term

Beauty Pass has a minimum term of six months.

After the minimum term, it continues in 30-day cycles until cancelled in accordance with these terms.

Beauty Pass Value

Your Beauty Pass value is added after each successful payment.

You can:

• use the value across multiple appointments
• use it towards more than one eligible service
• pay the difference if a service costs more than your remaining value

Unused value expires at the end of each 30-day cycle and does not roll over.

Beauty Pass value cannot be transferred, exchanged for cash or refunded.

Eligible Services

Beauty Pass value can be used towards eligible:

• waxing and threading
• IPL hair removal
• brow services
• lash services
• spray tanning
• massage
• beauty add-ons

Excluded Services and Purchases

Beauty Pass value cannot be used towards:

• skin treatments
• cosmetic tattooing
• retail products
• gift cards or vouchers
• packages
• memberships or another Beauty Pass

Appointments

Appointments are subject to availability and the qualifications of the available therapists.

Standard booking, cancellation and no-show terms apply.

A late cancellation or no-show does not extend the 30-day cycle or allow unused value to roll over.

Payments

Payments are processed every 30 days using the payment method provided at sign-up.

You must keep your payment details current and ensure sufficient funds are available.

If a payment fails, Beauty Pass benefits may be suspended until payment is received.

A $10 late payment fee may apply if payment remains outstanding for seven business days.

Upgrades and Downgrades

You can request an upgrade or downgrade at any time.

The change will take effect from your next payment date.

Any unused value from the current cycle will still expire at the end of that cycle.

Pauses

Beauty Passes cannot ordinarily be paused. Any pause may only be approved at management’s discretion in genuine extenuating circumstances.

Approval is not automatic and will be considered on a case-by-case basis. Any approved pause arrangements will be confirmed in writing.

Cancellation

After the six-month minimum term, you can cancel by providing at least 30 days’ written notice.

Payments and benefits continue during the notice period.

If you cancel during the minimum term, an early cancellation fee equal to 50% of the remaining payments for the minimum term will apply.

Any remaining value must be used before the end of the final paid cycle and will then expire.

Annual Prepayment

Where offered, you can prepay 12 months of Beauty Pass payments and receive a 5% discount.

Beauty Pass value will still be issued in separate 30-day cycles and will not become one annual balance.

Any additional gifts or benefits may be offered from time to time at Believe in Beautiful’s discretion and do not form part of the Beauty Pass entitlement.

Other Offers

Beauty Pass cannot be combined with:

• promotions or discounts
• loyalty points
• rebooking credits
• packages
• memberships
• gift cards or vouchers

unless expressly stated otherwise.

Changes to Beauty Pass

Believe in Beautiful may change Beauty Pass pricing, benefits, eligible services or operational requirements.

Reasonable notice will be provided for any material change affecting existing Beauty Pass clients.

Existing Memberships

Beauty Pass does not replace or change any existing Beauty Club, Skin Club or legacy membership.

Existing clients will continue under the terms of the membership they originally purchased unless they agree to move to Beauty Pass.

Australian Consumer Law

Nothing in these terms limits any rights available under the Australian Consumer Law.